Return & Refund Policy
Return & Refund Policy
We will only accept unworn hair extensions in their original condition within 7 days of receipt of delivery. All tags and black hair ties/elastic(s) must still be attached and uncut and extensions must be unaltered. We will NOT accept altered extensions, extensions with broken hair ties nor extensions with cut or missing elastic(s).
You will be reimbursed the cost of the item(s) at the time of purchase and any sales tax paid for the item(s). You will not be reimbursed any shipping costs or associated shipping taxes.
Please contact us at contact@shopwovenbeauty.com to initiate a return or exchange. Please note, all returns are subject to $15 restock fee.
NOTE: Failure to adhere to our return policy will result in your return being denied and the item will be shipped back to you.
We will not give refunds nor credits for:
- Returning hair extensions with black ties cut/unattached
- Returning used or altered products & hair extensions
- Returning final sale items
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@shopwovenbeauty.com.